MyNovocure® support program
The MyNovocure program ensures patients receive optimal care during treatment with Optune Lua
Offering a comprehensive suite of services designed for support throughout treatment
Prescribing Optune Lua
Discover how MyNovocure can help guide your practice and patients through each step of the Optune Lua journey
MyNovocure provides 24/7 assistance for your practice and patients throughout the treatment journey
For patient assistance, insurance questions, technical support, physician information, and general inquiries, please contact MyNovocure support through either method below.
(toll-free)
Novocure is NOT permitted to provide medical advice to patients. All patients with medical questions will be referred back to their healthcare provider.
Assisting you and your patients from prescription to treatment
MyNovocure has a dedicated team of experts who are ready to provide live 24/7 support for your patients and your practice throughout treatment on Optune Lua
Meet the MyNovocure Team
Intake Coordinator
- Manages prescription process and supportive documentation
Financial Coordinator
- Works with your patient's insurance plan and identifies resources and programs to minimize the cost for Optune Lua
- Completes welcome calls to prepare patients for Optune Lua treatment initiation
Care Coordinator
- Addresses patient's questions regarding lifestyle adjustments and any other concerns 24/7
Device Support Specialist
- Delivers the device to the patient’s home or practice, providing in-person training
- Notifies the practice once the patient initiates the device and provides monthly usage data
- Checks in regularly with the patient to discuss usage and provide support during their journey
Nurse Educator
- Executes in-service programs (in or out of office) for med/onc nurses
- Supports HCPs and patients with the Understanding Optune Lua: Patient Education Program, providing additional information about Optune Lua to patients and HCPs
Territory Manager
- Acts as a key point of contact and offers educational support and materials for staying updated on the latest Optune Lua developments
Download helpful resources for your practice and patients
Novocure is NOT permitted to provide medical advice to patients. All patients with medical questions will be referred back to their healthcare provider.
EMR, electronic medical record; HCP, healthcare professional.